Anonymous

My experience with voguewigs with very good.

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I had never bought a wig before, but decided to order this one online. Had trouble so I called the 1-800 number and got the help needed & the perfect wig arrived about a week later. Great stye, size, & color. The best part was how many compliments I got, and no one suspected it was a wig!
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Reason of review:
Good quality
Anonymous

Wig Nightmare!!!!

I ordered a 1b/30 and was sent 1b jet black!!! Customer support is a nightmare as well!!!

first of all when calling customer service... during their regular business hours... you will get the voice mail more often then to speak to a live person!!! and once you're lucky enough to get a live person....

they're are completely clueless on assisting with issues!!! i desperately needed the correct wig for my daughter's wedding ... Blanca the representative I talked to. Said she could send how replacement wig.

but i will have to pay $33 for expedited shipping!!! REALLY!!! even though it was vogue who screwed up!!! which i refused to pay the $33 so they refused to ship the replacement wig!!

The day before the wedding I had to go wig shopping!!!

This god forsaken company is NIGHTMARE!!! BUYER BEWARE!!!!!!

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Reason of review:
Poor customer service
Amaru Bda

Caution purchasing from Vogue Wigs

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Placed order 10/17/16 and order shipped 10/20/16, so far so good. Now here it comes. It was sent via USPS (couldn't get any worse shipping from them. Order was send to an incorrect which they are claiming I placed, however upon checking the original order, it had my correct address. Also, paid via PayPal who also has my correct address. Vogue refuses to refund my $121 until the package is returned by the post office (yea good luck especially this time of the year). What if the post office lost the package, then what? This is bull ***. I paid didn't receive the order but they are holding my money hostage until the post office does their job! I will never place an order and warn all to think about this before ordering.
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Loss:
$121
Reason of review:
Order processing issue

Preferred solution: Full refund

1 comment
Guest

If they use USPS, I certainly will not be ordering.

Anonymous

I haven't had a problem

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I haven't had a problem with Voguewigs. Yeah they charge a "restocking" fee, but guess what? There's a hygiene issue, they have to be really careful with returns. I feel like I've gotten pretty good deals here. As far as the color goes, you need to get a color ring if you are really picky. I have gotten 4 wigs from here with no problem. I think in general the brands and quality are a little better than say ewigs.com. It took a while to get one of the wigs but according to the site it's ordered from Europe and they tell you it will take a while. Again, no issues.
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Pros:
  • Extensive number of wigs
Reason of review:
Good quality
Anonymous
map-marker Minneapolis, Minnesota

NEVER ORDER FROM VOGUE WIGS NOTHING IN STOCK Days to process

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Your company is a COMPLETE joke! I have contacted and spoke with many different people in regards to try and order this hair piece going on TWO months now. Each time you are more than willing to charge the credit card then you say "oh I'm sorry its not in stock please pick another color" Ok great!!! well I called many times to find WHAT ACTUAL COLOR YOU HAVE IN STOCK so I could order a color you have in stock. Many times I never received an answer but like I said I have been going thru this for two months!!!! Oh then one day,,,, surprise surprise you called the warehouse and it was in stock...i was on the phone with someone at your business at the very same time and they said ok place the order right now....I DID THAT! it was a friday! but guess what???? your ORDER PROCESSING takes four days!!! so another guess what???? by the time your lazy *** company finally processed my order the color was gone!!!!!! you tried to process the order on a Wednesday and I PLACED the order on a FRIDAY. So then I did the exact same thing again!!!!!!!! and you did the same thing again. Charged my credit card......then surprise surprise I get an email that its out of stock. Your website is a complete joke. Don't charge people for things that are not in stock. Don't take four days to process an order!!!! I will never ever recommend your company to anyone ....and I plan on blowing social media up with reviews. what a joke!! you say its in stock on your website! you take the money.....you take FOUR days to process an order, then the item is NEVER available! Then you email the person to pick another color.....I pick another color and then its a never ending cycle! You say you don't hear back....but I called and emailed many times. This was for my mother who has alopecia and she lives in Canada so twice now you have charged her card. And another thing....your criminals....my first order I paid 22.00 for TWO DAY express shipping guarenteed to arrive in two days!!!! well thats a joke because you don't get off your lazy *** to process the order for four days....so its a waste to even pay the extra shipping charges... Then when I trusted you enough AGAIN when you said the item was in stock....You would not even cut me a break on the shipping charges.....your company is a disgrace! This review is going EVERYWHERE! get a clue on how to run a business. I responded MANY MANY MANY times to your clueless joke of a business....
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Reason of review:
Order processing issue
Anonymous
map-marker Queens Village, New York

Voguewigs - Wig Review from Queens Village, New York

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Order Christie Brinkley wig from Vogue. Very disappointed. Wig was so fake looking. Shiny and looked nothing like the photo. Never will I order from Vogue Wigs again.
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Reason of review:
Bad quality
1 comment
Guest

Same thing happen to meThe worst I ever seenI enjoy wearing wigs, but this is beyond meWill never shop here againIt was cheap looking, had no style nor curlsI order it because of the picture, but the nightmare of it was when It arrived.

Anonymous
map-marker Fort Myers, Florida

Review in Health and Beauty category from Fort Myers, Florida

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First of all let me say that I've been through three sites on reviews for you the highest mark you got was a one star which is the least I have had run-ins every time I have called to order something from you I'm sick of it you are the lowest rated Wig seller online I had just looked at several pages everyone gives you a one or a bunch of?'s saying what the *** I don't need i'm living on disability I was doing you a favor by ordering something from your business not the opposite have been run around and then talked to like I'm four years old I understand everything about the policy on weekends what I don't understand is given a date which supposedly was a estimate but then said time of arrival the 17th how is that not a true arrival date you people need to learn how to write
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Anonymous
map-marker Santo Domingo, Distrito Nacional

Review in Health and Beauty category from Santo Domingo, Distrito Nacional

Im so disapointed with your company that im sending report to the better business bureau. I sent you payment for 2 items and you only sent me one *** wig and the wig stand that i also bought never reached me. I called the next day because i want to return the wig and get a refund for everythi g the man said that they would send me thevwig stand and never reached me. If i dont hear from you soon i will make sure you goout of business. How ca n you' decieve the public this way. I want my wig stand you are the worst. I will give you a week to report you.
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Reason of review:
Problem with delivery
Anonymous
map-marker Apo, Armed Forces Pacific

Voguewigs - Wig Review from Apo, Armed Forces Pacific

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I returned an item because I did not like color and fullness. VogueWigs said I damaged the box and brushed out the wig, but completely untrue! I had to take a 30% loss due to their false accusations, not to mention the personal cost of shipping.
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Reason of review:
Not as described/ advertised
2 comments
Guest

Reading all these reviews of online wig retailers has me wondering if there is ANY REPUTABLE ONLINE WIG COMPANY? Scared to order, and wig shops are difficult to find and carry little selection when it comes to different colors in a certain style, etc.

.

Add to that the usually much higher price, and I'm at a loss as to where to go for wigs, especially human hair wigs, which present A MUCH HIGHER RISK due to much higher pricing. HELP!!!!!!

Guest

That,s what they do - we lose no matter what. They have sent me obviously used wigs, wigs too small, wigs that I didn't even order!!

Then I had to pay $$ to return them. They do nothing to help you.

They should be banned from doing business in the US. Raquel Welch - you should be ashamed!!!!

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Anonymous
map-marker Inver Grove Heights, Minnesota

Voguewigs Online Order Review from Inver Grove Heights, Minnesota

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A total ripoff! "Buy one get one half off" means pay for 2 and only get 1 (for astronomical shipping fees). Customer service is non existent, seeing as I cancelled my order (in writing) 3 days before they shipped the 1 item in Stock - and billed me for both. No credit for the item that should have been half price not any adjustment for shipping so I paid $12 to ship one rather than 2. Worse is billing me for the non shipped and not available item!!! Never mind the order was CANCELLED
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Reason of review:
Not as described/ advertised
Libbi Qyz

Ripped Off By Vogue Wigs

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I ordered several wigs from Vogue in late November/2015. Wigs were returned within 10 days of my receiving them. I am too ashamed to even tell the amount I paid for these items but I can tell you I received less than 1/2 back. I have been told one of the wigs was not even in the shipment. Since they were all sent back in the same box, I have no idea how they can tell me that but it is my word against theirs. They also credited me back 30% less for each wig, although they had never been worn and were packaged exactly like they came to me. This is an outrage. I will never order from Vogue Wigs again. PLEASE BE CAREFUL AND DON'T MAKE THE SAME MISTAKE BY TRUSTING THIS COMPANY.
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Loss:
$202
Pros:
  • Ordering from vogue they were helpful
Cons:
  • Returning items to vogue it was a mess
Reason of review:
Shortchanged my return

Preferred solution: Full refund

Anonymous
map-marker Bendigo, Victoria County

Other Product Review

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Ordered two items, one arrived many weeks later, after I asked why only half the order arrived they told me the other item had been sent separately and now it has been almost 6 weeks and still nothing. Typical arrogant Americans.
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Reason of review:
Order processing issue
Anonymous
map-marker Victoria, British Columbia

Obvious scam. Save your money

I chose to buy from Vogue wigs because their 15% restocking fee is the lowest cost (there really shouldn't be ANY fee -- either they can resell if or they can't, and if they can't then there should be no refund offers. But that's another story). The wig came in the morning, I tried it on, and then sent it back that same afternoon. They are saying there is "smoke or perfume" on the wig, and now the restocking fee is 30%. I have a child with severe asthma and, as such, we do not have pets, smoking, scents or even chemical cleaners in our home. The wig was here for about 4 hours and was tried on with a plastic wig protector. There is no odor on this wig. It is clearly a scam to allow them to make over $100 profit on a wig that they can now sell to another unsuspecting person. Unsurprisingly, I can get a much bigger refund (only minus 15%) if I agree to have a store credit. As if I would every shop with them again.
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Reason of review:
Problems with payment
Anonymous
map-marker Union City, New Jersey

SUCK REVLON WIG FROM VOGUE

REVLON WIG -COLOR OK BUT DID NOT REPRESENT CUT IN PICTURE-UNEVEN SIDES AND BANGS TOO SHORT. SENT BACK A WEEK AGO AND STILL NO WORD.TRACKING SAYS ARRIVED. THEY SAID THEY WILL DETERMINE IF WIG OK. IF THEY THINK OK, 15% RESTOCKING FEE IN ADDTION TO SEND AND RETURN POSTAGE. SCAM. WOULD NEVER BUY FROM VOGUE AGAIN AND WILL TELL ALL FRIENDS! BAD COMPANY, DISHONEST AND SCAMMING PUBLIC.TOLD YOU OF MY COMPLAINT AND YOU KEEP REJECTING MY REVIEW. IS THE REVIEW PROCESS ALSO A SCAM. IS THIS ENOUGH WORDS TO GET THROUGH?
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Reason of review:
Order processing issue
Anonymous
map-marker Denton, Texas

Voguewigs Wig Review from Denton, Texas

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I was sent a wig that was not in the color I ordered. When I checked the website they are still selling the wig knowing the color is not available. That is false advertisement!!!! The you state the refund policy is 100% store credit or 15% restocking fee. How about not selling an item that is unavailable!!!!! I will not stop pursuing my refund if it means contacting every business organization in the U.S. I got enough money to suck up the cost. The fact remains you have false advertisement.
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Reason of review:
Poor customer service